Technical support
The Worldwide Difference at any time
Ryme Worldwide is made up of a team of automotive equipment experts who will guide you through the entire process of purchasing any of our products and services.
To us, technical support is any service in which we can help you with your Worldwide Equipment. We cannot understand a quality product without a quality service and vice versa.
Services for
any need
Real-time technical assistance
Our after-sales department puts at your disposal a call centre so that you can inform us of any incidents. In some cases, we will need to access remotely through TeamViewer technology.
Installation and calibration
Our team of technicians will help you to have your Worldwide equipment ready from the start, with the first installation and calibration, and through its lifespan, by means of periodic revisions.
Repair
Sometimes equipment repair requires more than just a phone call, so our after-sales department will make ensure you can get back to work as quickly as possible. Our extensive network of technicians and partners around the world allows us to get to your site without delay.
Sale of spare parts
Our after-sales department has catalogued all the components of our equipment, thus being able to send you spare parts whenever you need them. Before requesting a quotation, don't forget to check whether you have a valid warranty or an active maintenance contract.
Training at our sites
Inspectors and installers are expected to perform at a high level, so getting to know your inspection line to perfection with the assistance of our team of experts is essential. Through theoretical and practical classes, you will familiarize yourself in depth with your Worldwide equipment and learn to carry out tests with its software, having our team by your side to solve all your doubts.
Maintenance contracts
Choose our Maintenance Contracts and benefit from the following advantages:
- Priority in technical assistance
- Extend the life of your equipment
- Software always up to date (according to regulations)
- Pre-calibrated equipment for official calibration (Full Contract only)
No contract
Maintenance-
100€/hour * Online Assistance
-
100€/hour * Telephone assistance
-
150€/equipment Software update due to change of regulations
-
Annual preventive machine maintenance visit
-
Annual Pre-Calibration
-
Priority in care
-
74€ Price per hour of work
-
0,95€ Price per kilometre
-
RRP Discount on spare parts
With contract
Technical support-
Online Assistance
-
Telephone assistance
-
Software update due to change of regulations
-
Annual preventive machine maintenance visit
-
Annual Pre-Calibration
-
Priority in care
-
74€ Price per hour of work
-
0,95€ Price per kilometre
-
RRP Discount on spare parts
With contract
Full maintenance-
Online Assistance
-
Telephone assistance
-
Software update due to change of regulations
-
Annual preventive machine maintenance visit
-
Annual Pre-Calibration
-
Priority in care
-
45€ Price per hour of work
-
0,55€ Price per kilometre
-
35% Discount on spare parts
- Minimum fraction 25€.
Training courses
Ryme offers its customers on-site training courses to expand their knowledge of all the equipment in our catalogue.
The courses will be held in Burgos at the Ryme facilities.
Technical Department Staff who want to improve their knowledge and handling of Ryme equipment.
Sales Department Staff who want to expand their knowledge and acquire sales arguments to offer the advantages and benefits of the equipment to their customers.
Expanding knowledge, skills and abilities in the operation of Ryme equipment.
To find out the cost of these training courses get in touch with us at info@ryme.com. Our team will prepare an estimate tailored to the needs of each client.
Training Courses may be held in Spanish and English. Other languages available on request*.
* Cost of other languages on request
Ryme Worldwide launches several calls throughout the year for its clients.
Contact us and check the availability of our trainers.
Every year we receive students from different parts of the world who have to follow different procedures, so during the training recruitment process, the Ryme Worldwide team will work with you to establish a timetable and schedule that suits your needs.
Our team has the knowledge and materials to provide training at different levels (installer, technician, supervisor) on our products and solutions. We know that we have very different solutions, that's why the content of each course will be adapted to the needs of your project or inspection centre.